Shipping policy

Last updated: September 21, 2026

Shipping

Where we ship
We currently ship within the United States only. We're working on adding more countries — join the list at the bottom of any page and we'll let you know when we ship to yours.

Shipping rates
The rates below apply to the contiguous U.S. (the lower 48 states and Washington, D.C.):
• Orders of $40 or more — Free
• Orders under $40 — $6.95 flat
The order total is calculated after any discount and before tax.

Other U.S. addresses
Shipping to other U.S. addresses, such as Alaska, Hawaii, and military (APO/FPO/DPO) addresses, may cost more or have different rates. Your exact shipping cost is shown at checkout before you pay.

Processing time
Orders ship from our U.S. warehouse within 1 business day. Business days are Monday to Friday, excluding U.S. public holidays. For example, an order placed Friday evening ships on Monday.

Tracking
Once your order ships, we'll email you a tracking link. You can also find it in your account or on our Contact page.

Delivery time
Delivery usually takes 2–7 business days after shipping, depending on your state.

Tracking shows delivered, but it hasn't arrived
To help your parcel reach you, please enter your complete and accurate address at checkout, including any apartment, suite, or unit number.

Before contacting us, please:

1. Check around the property, and ask neighbors and building staff.
2. Wait 24 hours — carriers sometimes mark a parcel as delivered a day early.

If it's still missing, email hello@drcellx.com with your order number and we'll help you open a claim with the carrier. Orders where tracking shows delivery and the parcel was later taken from an unattended location can't be refunded — see our Return and Refund Policy.

Incorrect address
We ship to the address you enter at checkout, so please double-check it before placing your order. If you notice a mistake, email hello@drcellx.com as soon as possible. If your order hasn't shipped, we can usually correct it. Once it has shipped, it can't be redirected. If a parcel is returned to us as undeliverable, we refund the order minus the original shipping cost.

Damaged in transit
Our mistake, our cost. Email hello@drcellx.com within 30 days of delivery with your order number and photos of the outer packaging (including the shipping label) and the damaged contents. We'll replace it or refund it — your choice. See our Return and Refund Policy for details.

Questions
hello@drcellx.com — real people, Seoul and U.S. hours.