Shipping policy

Last updated: August 23, 2026

Where we ship

United States only at launch. We're working on more countries — join the list at the bottom of any page and we'll tell you when your country opens.

What it costs

$30 and over — Free

Under $30 — $4.95 flat

The total is calculated after any discount and before tax.

When it ships

Orders leave our U.S. warehouse within 1 business day. Business days are Monday to Friday, excluding U.S. public holidays — an order placed Friday evening goes out Monday.

Once it ships you'll get an email with tracking. You can also see it in your account, and the contact page has the link.

Typical transit time: 2–7 business days, depending on your state.

Tracking says delivered, but it isn't here

It happens. Before contacting us:

1. Check around the property, and with neighbours and building staff.
2. Wait 24 hours — carriers sometimes scan a parcel as delivered a day early.

Still missing after that, email hello@drcellx.com with your order number and we'll sort it out.

Wrong address

We ship to the address you enter at checkout, so please check it. If you spot a mistake, email hello@drcellx.com immediately — if the order hasn't shipped we can usually fix it. Once it's with the carrier we can't redirect it, and a parcel returned to us as undeliverable is refunded minus the original shipping cost.

Damaged in transit

Email hello@drcellx.com within 14 days of delivery with your order number and a photo of the damage. We'll replace it or refund it, your choice, and you won't need to send anything back.

Questions

hello@drcellx.com — real people, Seoul and U.S. hours. We reply within one business day.