Support

How can we help?

Real humans, Seoul + U.S. hours. We answer within one business day.

Email us

Questions, orders, feedback — anything.

hello@drcellx.com
Order tracking

Track any order from your account or the link in your shipping email.

Returns & 30-day guarantee

Didn't see it working? We refund it — no return shipment needed. Start by emailing us with your order number.

Adverse events

For any product reaction, stop use and email us with photos and the batch number (bottom of package).

hello@drcellx.com
Wholesale & press

Retail, pharmacy partnership, or media — write "PARTNERSHIP" in your subject line.

Send a message

We never share your details.