Refund policy

Last updated: September 21, 2026

Returns

Return window
You can request a return within 30 days of delivery. Requests made after 30 days can't be accepted.

Return condition
Items must be sealed, unused, and in the same condition you received them.

Changed your mind
If the box is unopened, email hello@drcellx.com within 30 days of delivery. Once your return is approved and arrives back in its original condition, we refund the product price. Original shipping isn't refunded, and there's no restocking fee. A return shipping (label) fee may apply.

Damaged, wrong, or missing items
Our mistake, our cost. Email hello@drcellx.com within 30 days of delivery with your order number and photos. We'll replace it or refund it — your choice.

Exchanges
We don't offer exchanges. If you'd like a different product, please return the original item under this policy and place a new order.

Cancelling an order
You can cancel only before your order ships (while its status is unfulfilled). Email hello@drcellx.com as soon as possible. If it hasn't shipped we'll cancel and refund in full. Once it has shipped, it can't be cancelled — please request a return instead.

How to request a refund

1. Email hello@drcellx.com within 30 days of delivery, from the address you ordered with.
2. Include your order number (it's in your confirmation email, format #1001) and tell us briefly what happened.
3. Attach photos of the outer packaging (including the shipping label) and the contents.
4. We'll review your request and let you know whether it's eligible. If approved, we'll send the next steps.

Once we receive and inspect your return, we'll email you to confirm the refund. Approved refunds go back to your original payment method.

Things we can't refund

• Opened or used items, unless the product arrived damaged, incorrect, or defective.
• Return requests made more than 30 days after delivery.
• Products bought somewhere other than drcellx.com — please go back to that retailer.
• Orders where tracking shows delivery and the parcel was later taken from an unattended location. We'll still help you open a carrier claim.

Your legal rights
Nothing here limits any right you have under U.S. consumer law that can't be limited by contract.

Questions
hello@drcellx.com — real people, Seoul and U.S. hours. We reply within one business day.