Questions people actually ask
If yours is not here, email hello@drcellx.com and a person will answer within one business day.
It is fragrance-free and dermatologist tested, and Cica is in the formula specifically to calm. That said, every skin is different — the full ingredient list is published on the product page so you can check it against anything you react to. If it does not agree with you, the 30-day guarantee covers you and you keep the box.
Email hello@drcellx.com within 30 days of delivery with your order number and we refund you. You do not need to ship anything back — not the used sheets, not the box. We can offer that because the whole product is built on being able to see the result on the sheet. If you cannot see it, we have not delivered what we promised.
We ship within the United States only for now. Orders leave our U.S. warehouse within one business day, and typical transit is three to five business days. Shipping is $4.95 flat, and free on orders over $30 — which two boxes clears.
Twice a week, about 40 minutes a time. One box is four sheets, so it lasts two weeks. The clinical result was measured at four weeks, which is two boxes.
Fair. Dr.Cellx is a Korean skincare brand; the mask is made in Korea and distributed in the United States by Bloomkare, Inc., 412 Red Hill Ave #B, San Anselmo, CA 94960. Email hello@drcellx.com and a person replies within one business day — Seoul and U.S. hours.
Ask your doctor. We are a cosmetics brand and we are not going to give you medical advice — but the complete ingredient list is published on the product page, so you can bring it to the appointment.
Sebum and the buildup sitting in your pores, lifted by the bio-cellulose sheet over the forty minutes it is on. Rinse the used mask under running water and you can see it. That is the entire point of the product, and it is why the guarantee is what it is.
Still deciding? The 30-day guarantee means you can just try it — you keep the box either way.